Terms and conditions of use

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Terms and conditions of the site www.dentstore.md

- Client - natural person or legal entity that performs command www.dentstore.md.
- Seller - ChiNec Ltd
- Shop - site, e-commerce space, which is owned by the seller and has www.dentstore.md internet address.

Here are products and services, payment and delivery conditions for the registration of these orders by customers. Site - www.dentstore.md.

- Product - good, object for a specific human needs, which is selling the site.
- Order - record demand for purchasing goods and services, according to the list of products offered on the site.
- Delivery service - service that offers delivery services provision orders to customers.

1. General Provisions

1.1. This site is owned and managed by ChiNec Ltd

1.2. When registering online store order, the customer accepts the terms and conditions of sale of products (hereinafter - Terms) listed below.

1.3. These Terms and Conditions, as well as information about the products displayed on the site are offered to the public in accordance with Article 681 of the Civil Code of the Republic of Moldova and Law no. 284 on Electronic Commerce. The buyer, after perusing the text of these conditions of sale, accept by ticking paragraph "I am aware of the terms and conditions of sale on the site www.dentstore.md".

1.4. Relations between the customer and the seller are established under Law no. 105 of 13.03.2003 on the protection of consumer rights and other legal acts adopted under it.

1.5. Seller reserves the right to change these Terms & Conditions, and the client is obliged to monitor changes regularly.

1.6. Customer accepts the Terms and Conditions, click "Order Confirmation" in the last stage of registration of the order on the site.

2. Registration on Site

2.1. Seller is not responsible for the accuracy and correctness of the information provided by the customer during registration.

3. Registration and delivery date of the order

3.1. Customer order can be taken in the following ways: by telephone or recorded by the customer on site. Quality and recording details of the order are described in the section "How to register command".

3.2. When recording the order, the customer must specify the following information:

• Clients full name or recipient order

• Order delivery address

• Contact phone

• e-mail.

3.3. After registration of the order, the customer provides information on the expected date of submission of the order by the delivery service. Specified date depends on the availability of ordered goods in the warehouse vehicles, and time required to process the order.

3.4. The seller has the right to refuse registration of the order, if the customer has already command 5 or more units, which has previously refused, for reasons that are not related to the presence of defects in these products.

3.5. All materials posted on the site informative, advisory nature and can not fully convey exact information about the properties and characteristics of goods, including color, size and shape. In case the customer has questions about the properties and characteristics of the products, before recording the order, he should contact the Information Service at telephone number (022) 931 439.

3.6. In the absence of the ordered product in the warehouse seller, the seller has the right to cancel the order and inform the customer by sending an e-mail to the specified address, or telephone.

3.7. If the cancellation prepaid cost of the product is returned to the client canceled by how the payment was originally produced.

4. Delivery

4.1. The methods of delivery are listed on the site.

4.2. The seller will do everything possible to meet the terms of delivery specified on the site, however, possible delays in delivery, which can occur due to unforeseen circumstances (traffic congestion, weather conditions, holidays state), and through no fault seller.

4.3. The risk of accidental loss or damage to the product is transmitted from the moment the customer receives the product and sign documents confirming delivery.

4.4. Transportation cost is calculated individually for each order, depending on the area and delivery method, and sometimes, depending on the method of payment and order specified when registering on the site.

4.5. Upon delivery, the product is delivered to the customer or the person named as the recipient of the order. If the person is unable to obtain the product, which must be paid in cash, the product is sent to the person who is ready to give details of the order (number of origin and / or recipients full name) and pay the full order by the person the delivery.

4.6. Receiving the order, the customer must verify the appearance and packaging of the product, number of products in order integrity.

5. Payment

5.1. Product price indicated on the site. If specifying an incorrect price of the product ordered by the Client, the seller in the shortest time will contact the customer to confirm the order after the corrected price or cancel the order. In case if Customer contact is not possible, this Order shall be deemed canceled.

5.2. Product price may be changed unilaterally by the seller.

5.3. Methods of payment products listed on the site, under "payment methods". Agreed payment method is considered the method chosen by the client from all payment methods available at the time of ordering.

5.4. If prepaid products, the order is accepted for processing only after the money are enrolled in the Customers current account Seller. The product can not be booked on request, and the seller can not guarantee availability of the deposit specified at registration order, and as a result, can increase the delivery time.

5.5. If paying by credit card product authentication operation is carried out by the bank. If the bank has reason to believe that the transaction is fraudulent, it has the right to refuse this operation.

5.6. Conditions of payment orders via electronic payment systems are listed on the website under "payment methods".

6. Returns

6.1. Refunding of appropriate quality.

6.1.1. The client has the right to refuse the ordered product at any time prior to receipt thereof, and after receiving the goods - within 14 days, excluding the day of purchase. Refunding appropriate quality is possible if that preserve the appearance, consumer properties, and a document that proves the fact and terms of purchase of this product.

6.1.2. The customer is not entitled to refuse appropriate quality product with specific individual properties, if the specified product can only be used by the customer.

6.1.3. In the event that the client refuses podusul according to p. 6.1.1., Betrayed his return the amount paid for the returned product, excluding the cost of delivery, not later than 15 days from the date of receipt by seller written request from customer.

6.1.4. Within 14 days of receiving the order, apart from the day of purchase, the customer has the right to change the quality product corresponding to an equivalent product only if if this product is not appropriate to the client by shape, size, style , color or technical equipment. Customer may not change the product of a quality that is specified in the list of non-food products of good quality, which can not be returned or exchanged, approved by Government Decision Annex No. 2 № 1465 of December 8, 2003.

6.1.5. If when addressing client, similar product is not in stock, the Client has the right to reject the order and to require the return of the amount paid for the product. The seller must refund the money paid for the returned product within 15 days from the date of return of the goods.

6.2. Refunding of poor quality

6.2.1. The customer can return the product of inadequate quality retailer or manufacturer, and has the right to require the return of the money paid during the warranty period of validity, or if this term is not specified in a reasonable time, not exceeding one year. Customer may also require changing or eliminating defects of poor quality product.

6.2.2. In case of rejection by the Customer Contract Agreement and the request for reimbursement of the amount paid for the product, in accordance with conditions 6.2.1., The amount paid will be returned to the client within 15 days of receipt of the written request to the seller .

6.3. Reimbursement of monies paid

6.3.1. The amount of money paid shall be returned to the customer in the same way in which payment was made for the product.

6.4. The list of actions in case of breach by Seller conditions assortment.

6.4.1. In case of detection in order delivered product that does not correspond with the product, customer has the right to refuse the order and to request replacement product assortment as ordered, or to require restitution monies paid for the product.

6.4.2. If replacing the product is impossible, the Seller shall notify the Client by sending an e-mail to the address specified by the Client and the money paid is refunded in the manner prescribed in paragraph 6.3.1. 6.5. Detailed information about the quality claims and product returns can be sent by e-mail or address office@dentstore.md MD-2012 mun. Chisinau, str. Pushkin, 22, of. 427.

7. Privacy Policy

7.1. When registering on the website www.dentstore.md order Client provides the following information: full name, shipping address, email address, telephone number.

7.2. Offering personal information website, the customer accepts its processing by the Seller, including for product promotion and website services.

7.3. Using information provided by the Client and accepted by the Seller.

7.3.1. The seller uses information taken from:

• to fulfill its obligations to the Customer;

• evaluation and operation of the site;

• determining the winner promotions carried out by the Seller.

7.4. Disclosure taken by the Seller

7.4.1. The seller is obliged not to disclose information received from Client.

7.4.2. The customer should be aware that all information provided to implement this service not be disclosed to persons or unauthorized sites. Exception may be providing personal information to request the competent organs of the Republic of Moldova or of the court. The seller is responsible for maintaining the confidentiality of personal information to the Client. The customer is obliged to provide reliable information. If the customer provides incorrect information, the seller is not responsible for the information given and the possible consequences.

7.4.3 Security measures We use commercial security measures to prevent unauthorized access, maintain data accuracy and ensure correct use of such information, on site. Data transmission via the Internet or wireless network can not be completely protected. Therefore, like other companies, we can not guarantee the security of information you provide to customers, so he will do so at their own risk.

7.5. The seller has the right to use the "cookies". We use "cookies" to collect certain information and to track customer visits our site. Sites often use this method to improve identification of their users. "Cookies" are small amounts of information that is sent to the client browser and stored on your computers hard drive. They are transmitted at the time the customer visits our site through a computer. If the Customer does not eliminate "cookies", each time using the same computer to access our site, the server will be announced visit, and we can collect statistical information about customer activity on the site.

7.6. The seller receives information about the visitors IP address www.dentstore.md site. This information is used to identify the visitor.

7.7. Underage users Under current law, use of the site and its content is intended for adult customers, and we do not intend to sell products to minors. However, we can not know the exact age of the people who visit our site, and therefore, we apply the same Privacy Policy for individuals of all ages.

8. Other terms and conditions

8.1. Relations between Customer and Seller shall be regulated in accordance with the current legislation of the Republic of Moldova.

8.2. In case of questions or complaints from customers, he must contact Customer Service by phone (022) 931439 or send a letter by e-mail: office@dentstore.md. The parties will attempt to resolve all their disputes through negotiations and the inability to reach an agreement, the dispute will be submitted to the court in accordance with the laws of the country.

8.3. Recognition by the court of invalidity of any provision of these Terms and Conditions, do not assume inulitatea other provisions. The list of non-food products of a quality that can not be exchanged for a similar product

1 - Products for the prevention and treatment of diseases (sanitary and hygiene of metal, rubber, textiles and other materials, tools, medical care and oral eyeglass lenses, childcare articles, medicines).


In case of a complaint, which is directly related to the time of sale of the product, you can contact the Consumer Protection Agency Moldovan using the following coordinates: MD-2012 mun. Chişinău, the Alecsandri str.Vasile Center, 78 floor 1.5 hotline: 080028028 www.consumator.gov.md